Dr. Susan Heidorn, PMP, CSM, CBAP, BRMP, IIBA-AAC, Watermark Learning

Dr. Susan Heidorn is responsible for the business relationship management certification program and new business analysis products and services at Watermark Learning. She is an experienced consultant, facilitator, speaker, and trainer, with over twenty years of experience in business relationship management, project management, business analysis, strategic thinking & planning, leadership development, facilitation, process improvement, change management, and team development.

Susan works on creating positive impacts for the organizations she serves, and brings high energy and creativity into the workplace. Her focus is on experiential and adaptive learning and consulting that assists organizations in gaining insight, alignment, and developing effective action plans to move forward.

Susan has been a speaker at a number of IIBA and PMI conferences, as well as local and regional organizations, boards, and is a popular instructor for public and private clients. She is a lifelong learner whose passion is to guide people into achieving excellence in their personal and professional lives.

Susan holds a BA degree in Psychology from Augsburg College and a Master’s Degree in International Management and a Doctorate in Organization Development from the University of St. Thomas. Her certifications include Project Management Professional (PMP)®, Certified Business Analysis Professional (CBAP), Certified Scrum Master (CSM), Business Relationship Management Professional (BRMP), and IIBA® Agile Analysis Certification (IIBA-AAC).

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